77zk Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") explains how 77zk ("the Platform", "we", "us", "our") collects, uses, stores, and shares personal data provided by or collected from users ("you", "your", "Player") of the 77zk website at 77zk.ws and any related mobile or web applications. By registering on 77zk or continuing to use our platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy applies to all registered players, visitors, and any person who interacts with the 77zk platform regardless of device type or location. If you do not agree with this Policy, you must discontinue use of the 77zk platform. This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

Data We Collect

77zk collects personal data through your direct interactions with the platform, through automated technical means, and through third-party service providers. The categories of personal data we collect include:

• Identity and contact data — full name, date of birth, Bangladeshi national ID or passport number, mobile number (required for registration), and email address where provided.
• Financial and payment data — transaction history, deposit and withdrawal amounts, payment method identifiers (e.g. the last four digits of a card, or the mobile wallet number used), and records of bonuses and promotional credits applied to your account.
• Technical and usage data — IP address, device type, operating system, browser type and version, session timestamps, pages visited, bet and game history, and crash or error logs generated during platform use.
• Communications data — messages sent to our support team via live chat, email, or any other support channel, including the content of those messages and any attachments or evidence you provide.
• Responsible gaming data — self-exclusion requests, deposit limit settings, session time preferences, and any other data submitted through the responsible gaming tools available in your account.

How We Use Your Data

77zk processes personal data only for legitimate purposes directly connected to operating a safe, fair, and responsible gaming platform for players in Bangladesh. Your personal data is used for the following purposes:

• Account management — to create, maintain, and secure your 77zk player account, verify your identity and age (21+ compliance), and process login and authentication requests.
• Transaction processing — to process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to process and verify withdrawal requests; and to maintain accurate financial records of all account activity.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and any other prohibited conduct under our Terms and Conditions.
• Customer support — to respond to your queries, complaints, and support requests, and to maintain a record of our communications with you for service quality and dispute resolution purposes.
• Responsible gaming compliance — to apply and monitor deposit limits, self-exclusion periods, session alerts, and other responsible gaming controls that you or 77zk have activated on your account.

Legal Basis for Processing

77zk processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity — processing required to perform the contract between you and 77zk, including account management, payment processing, and the provision of gaming services.
• Legal obligation — processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) checks, age verification, fraud reporting, and cooperation with law enforcement investigations.
• Legitimate interests — processing for 77zk's legitimate business interests where these interests are not overridden by your rights, including fraud prevention, platform security, service improvement, and internal analytics.
• Consent — processing based on your freely given, specific, and informed consent, including where 77zk sends you promotional communications about bonuses, new games, or seasonal offers. You may withdraw consent at any time by contacting support.

Where we rely on legitimate interests as the legal basis for processing, you have the right to object to that processing. Please contact our support team to exercise this right. We will consider your objection carefully and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

Cookies and Tracking Technologies

77zk uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to detect fraudulent activity, and to analyse how players use the site so we can improve it. The cookies we use fall into the following categories:

• Strictly necessary cookies — these cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens, security cookies that protect against CSRF attacks, and cookies that maintain your logged-in state while you are actively using the platform.
• Functional cookies — these cookies remember your preferences such as language selection, preferred payment method display, and responsible gaming reminder settings. Disabling functional cookies may reduce the quality of your experience on the platform.
• Analytics cookies — we use privacy-respecting analytics tools to understand aggregate player behaviour patterns, identify technical issues, and improve the overall platform. Analytics data is processed in aggregated, anonymised form and is not used to identify individual players.
• To manage your cookie preferences, you may adjust settings within your browser. Please note that blocking strictly necessary cookies will prevent you from logging in to your 77zk account.

Data Sharing and Third Parties

77zk does not sell your personal data to any third party. We share personal data only where it is strictly necessary to operate the platform, comply with legal obligations, or protect the security of 77zk and its players. The categories of third parties with whom we may share data are:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum personal and financial data necessary to authenticate and complete your deposit or withdrawal transaction. These providers operate under their own privacy policies and security frameworks.
• Game content providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and other game studios may receive session-level technical data (such as player session tokens and bet amounts) necessary to deliver their game content. No directly identifying personal data such as your name, mobile number, or national ID is passed to game providers.
• Identity verification services — where KYC verification is required, we may share identity documents and personal data with third-party identity verification service providers operating under strict confidentiality and data security obligations.
• Law enforcement and regulatory authorities — where required by applicable law or a valid legal order, 77zk will disclose personal data to law enforcement, anti-money laundering authorities, or other competent regulatory bodies. 77zk will, where legally permitted, notify you of any such disclosure.

Your Rights Over Your Personal Data

As a player on the 77zk platform, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 2 business days and aim to fulfil all valid requests within 5 business days.

• Right of access — you may request a copy of all personal data we hold about you. We will provide this in a readable format within 5 business days of receiving a valid request.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. We will action verified corrections promptly.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. Erasure may be declined where retention is required by law (e.g. financial records held for anti-money laundering compliance).
• Right to data portability — you may request a copy of personal data you have directly provided to us, in a structured, commonly used, and machine-readable format, to enable you to transfer that data to another service provider.
• Right to restrict processing — in certain circumstances (for example, while a rectification request is being assessed), you may request that we temporarily restrict processing of your personal data.

77zk will not charge a fee for exercising any of the rights above. Where a request is manifestly unfounded or excessive, 77zk reserves the right to charge a reasonable administrative fee or decline to act on the request, providing written reasons for the decision.

Data Retention

77zk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. As a general guide: account data is retained for the duration of your active account and for a minimum period of 5 years after account closure to meet anti-money laundering record-keeping requirements; financial transaction records are retained for a minimum of 5 years from the date of each transaction; communications data (support tickets, chat logs) is retained for a minimum of 2 years from the date of the communication.

When personal data is no longer required and no legal retention obligation applies, 77zk will securely delete or anonymise that data so that it can no longer be linked back to you as an individual. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

Data Security

77zk implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• SSL/TLS encryption — all data in transit between your device and 77zk's servers is encrypted using industry-standard SSL/TLS protocols to prevent interception or tampering.
• Access controls — personal data is accessible only to 77zk staff who have a legitimate need to access it in the course of their duties. All staff with access to personal data receive data protection training.
• Secure payment handling — payment credentials are never stored in plain text on 77zk systems. Card and mobile wallet data is tokenised and handled in accordance with applicable payment security standards.
• Incident response — 77zk maintains a data breach response procedure. In the event of a data breach that creates a material risk to your rights, we will notify affected players and take immediate remedial action.

While 77zk takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

Children and Minors

The 77zk platform is strictly intended for adults aged 21 years and above. 77zk does not knowingly collect personal data from any person under the age of 21. If you believe a person under 21 has registered on 77zk or provided personal data to us, please contact our support team at [email protected] immediately. Upon confirmation, we will delete the relevant account and all associated personal data without delay.

Parents and guardians in Bangladesh who are concerned that a minor in their household may have accessed the 77zk platform are encouraged to use device-level parental controls and to contact our support team immediately. 77zk cooperates fully with parents and guardians in such situations and will take all necessary steps to close any underage account identified.

Changes to This Policy

77zk may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where material changes are made, we will make reasonable efforts to notify registered players via their registered mobile number or by displaying a prominent notice on the 77zk platform. The revised Policy takes effect from the date shown in the 'Last updated' field at the top of this page.

Your continued use of the 77zk platform after any updated Policy takes effect constitutes your acceptance of the revised terms. We encourage you to review this page periodically. If you disagree with the revised Policy, you must cease using the platform and may request closure of your account and withdrawal of any remaining balance by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77zk handles your personal data, our support team is available 24 hours a day, 7 days a week, in both English and Bangla. We take all privacy concerns seriously and aim to respond to every enquiry promptly and thoroughly.

Reach Our Support Team

For all privacy-related requests — including access requests, correction requests, erasure requests, or general queries about how your personal data is used — please contact us using the email address below. Our team will acknowledge your request within 2 business days and provide a full response within 5 business days.